Rosella Celebration City (“we,” “us,” or “our”) operates www.rosselacity.com(the “Site”). This policy explains what information we collect when you visit the Site, how we use it, and the choices you have. By using the Site you agree to the practices described here.
Information we collect
We collect information in the following ways:
- Information you provide. When you submit an enquiry or booking form, we collect your name, email address, phone number, event type, preferred date, estimated guest count, and any message you send us.
- Automatically collected information. Our servers and analytics tools may log your IP address, browser type, device type, referring pages, pages viewed, and the time of your visit.
- Cookies and similar technologies. We and our partners use cookies and similar technologies to operate the Site, remember preferences, and measure performance. See “Advertising and cookies” below.
How we use information
- Respond to enquiries and process booking requests.
- Send you information about availability, quotes, and events you asked about.
- Operate, maintain, and improve the Site.
- Measure how visitors use the Site and improve its content.
- Comply with legal obligations and protect our rights.
Advertising and cookies
We use Google AdSense to display advertisements on the Site. Google and its partners use cookies and similar technologies to serve ads based on your prior visits to this Site and other websites. You can opt out of personalised advertising by visiting Google Ads Settings, or opt out of third-party vendor cookies at aboutads.info/choices.
Visitors in the European Economic Area, the United Kingdom, and Switzerland will be asked for consent before personalised ads or non-essential cookies are used, in line with applicable law. You can change or withdraw your consent at any time through the consent banner on the Site.
Most browsers let you refuse or delete cookies in their settings. Some parts of the Site may not function properly if cookies are disabled.
How we share information
We do not sell your personal information. We share it only in these limited situations:
- With service providers who help us operate the Site and communicate with you (for example hosting, analytics, email).
- With advertising partners such as Google, as described above.
- When required by law, court order, or to protect the rights, safety, or property of Rosella Celebration City or others.
- In connection with a business transfer, such as a merger or sale of assets.
Data retention
We keep enquiry and booking information for as long as needed to respond to your request and for a reasonable period afterwards for record-keeping and legal purposes. Server logs are retained for a limited time and then deleted or anonymised.
Your rights
Depending on where you live, you may have the right to access, correct, delete, or restrict our use of your personal information, and to object to processing or request data portability. To exercise these rights, contact us at info@rosellacelebration.com. We may need to verify your identity before we act on a request.
Children
The Site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.
Security
We take reasonable steps to protect the information we collect. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the effective date above. Continued use of the Site after changes take effect means you accept the revised policy.
Contact us
Questions or requests about this policy can be sent to info@rosellacelebration.com or to our venue address listed on the contact page.